Information on this site is advertising in nature.

Last updated: January 2024

plum-mist ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

Information We Collect

Information You Provide

We collect information that you voluntarily provide when you:

  • Submit enquiry or quote request forms
  • Contact us via email
  • Request product information or catalogues
  • Apply for a trade account

This information may include your name, email address, postal address, project details, and any other information you choose to provide.

Automatically Collected Information

When you access our website, certain information is collected automatically, including:

  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website addresses
  • IP address (anonymised where possible)

How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your enquiries and provide quotations
  • To process and fulfil orders
  • To communicate about your projects or account
  • To improve our website and services
  • To comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

  • Service providers who assist with our business operations (subject to confidentiality agreements)
  • Professional advisers including lawyers and accountants
  • Government authorities when required by law

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Enquiry records are typically retained for seven years following project completion.

Your Rights

Under Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal requirements)
  • Withdraw consent where processing is based on consent

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to read their privacy policies.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our website following changes constitutes acceptance of the revised policy.

Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact us at:

Email: [email protected]
Address: 42 Industrial Avenue, Yatala QLD 4207, Australia